Privacy Policy

Effective Date: March 15, 2025
Last Updated: June 5, 2025

Gratus Health (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Full name, email address, phone number

  • Demographic details (e.g., age, location)

  • Information shared through contact forms, intake forms, or booking systems

  • Health-related information disclosed in counselling or coaching intake forms

  • Payment and billing information (processed through secure third-party platforms)

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device and browser type

  • Pages visited and time spent

  • Referring website or search engine

  • Click behavior and engagement with newsletters

This data is collected using cookies and tracking technologies through tools like Google Analytics.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To schedule and manage appointments

  • To deliver counselling and coaching services

  • To respond to inquiries or support requests

  • To send newsletters or educational content (with your consent)

  • To improve our website, services, and client experience

  • To meet legal, regulatory, or insurance obligations

3. Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise required or permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure to Third Parties

We do not sell or rent your personal information. However, we may share it with trusted third-party service providers who support our operations. These include:

a) Jane App

Used for appointment booking, client intake forms, clinical documentation, and payment processing.
Jane’s Privacy Policy

b) Google Analytics

Used to collect website usage data to help us understand user behavior and improve our site.
Google’s Privacy Policy

c) Intuit Mailchimp

Used to send newsletters and updates to users who have opted in.
Intuit’s Privacy Policy

d) Intuit Quickbooks

Used for accounting, invoicing, and financial record-keeping. In some cases, limited client information such as names, invoice amounts, and payment history may be stored for bookkeeping and compliance purposes.
Intuit’s Privacy Policy

These providers are obligated to protect your information and only use it to deliver contracted services.

5. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, use, or disclosure.

All client health information collected through Jane App is encrypted and stored in compliance with PIPEDA and other healthcare privacy standards.

6. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal data

  • Withdraw consent to the use of your information

  • Request deletion of your data (where legally permitted)

To make any of these requests, contact us at:

Email: admin@gratushealth.com

7. Use of Cookies

We use cookies to improve user experience, personalize content, and analyze website traffic. You may disable cookies in your browser settings, but this may affect functionality.

8. Links to Other Websites

Our website may contain links to external sites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy practices separately.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Gratus Health
Email: admin@gratushealth.com